1. General Provisions
1.1. After confirmation by the Buyer (after reviewing the rules and activating the option “Acquaintance with the rules of sale”), these rules for the sale of goods (hereinafter referred to as the “Rules”) are an obligatory legal document for the Parties. They regulate the rights and obligations of the Seller and the Buyer, the conditions of purchase of goods and payment for them, the procedure for delivery and return of goods, the responsibility of the parties, as well as other provisions related to the purchase and purchase, sale of goods in the online store www.tophouse.lv
1.2. The seller reserves the right to change, supplement or supplement the Rules at any time, taking into account the requirements established by legal acts.
1.3. The following persons are eligible to purchase at our online store:
1.3.1. capable persons, that is, adults, whose legal capacity is not limited in court;
1.3.2. minors between the ages of fourteen and eighteen only with the consent of the parents or guardians, if they themselves do not agree with their incomes;
1.3.3. legal entities.
1.4. These rules are based on the legislation of the Republic of Latvia.
2. Work time
2.1. Online orders from 0:00 to 24:00
Monday to Thursday 9:00 – 17:00
Fridays 9:00 – 16:00
3. Protection of personal data
3.1. Confirming these Terms, the Buyer agrees that his personal data will be processed in the electronic store of goods and services www.tophouse.lv in order to analyze the activities of the Seller and direct marketing.
3.2. The Seller agrees that his personal data will be processed in an online store, the Seller also agrees that he will be sent informational messages to the e-mail address and telephone number indicated by him that are required to fulfill the order
3.3. A buyer who does not want his e-mail address to be used for direct marketing purposes must inform the Seller by sending an e-mail to firstname.lastname@example.org.
3.4. The Seller assures that the personal data provided by the Buyer will be used only in the online store of goods and services www.tophouse.lv for the purpose of analyzing the activities of the Seller and direct marketing (except for the cases when the Buyer informs in the order specified in paragraph 3.3 of the Rules that he does not want his personal data to be used for direct marketing). The Seller shall not disclose the Buyer’s personal data to third parties, with the exception of the Seller’s partners, who provide delivery services and other services related to the proper execution of the Buyer’s order. In all other cases, the personal data of the Purchaser may be disclosed to third parties only in accordance with the procedure established by the laws of the Republic of Latvia.
3.5. To provide the Buyer with quality services of the online store www.tophouse.lv, the Seller enters the information (cookies) into the Buyer’s computer (equipment). The Seller uses the information to identify the Buyer as a visitor of the online store www.tophouse.lv, to save information about purchases, stacked in the basket of goods of the Buyer, to collect statistics on site attendance, to store the choice of filters of the Buyer. The Buyer has the opportunity to get acquainted with what information (cookies) the Seller writes, and he can delete some or all of the recorded cookies. The buyer also has the right to disagree that information (cookies) is recorded and used in his computer (equipment), however in this case certain functions of the online store www.tophouse.lv may be unavailable to him. By confirming acceptance of the Rules, the Buyer agrees that information will be recorded in his computer (equipment). At any time, by setting up a search engine, the Buyer may revoke this consent.
3.6. In case of disagreement with the provisions on the protection of personal data set forth in this section of the Rules, the Buyer shall be deprived of the right to use the services provided by the online store www.tophouse.lv.
4. The moment of the conclusion of the contract of sale
4.1. The agreement between the Buyer and the Seller is considered to be reached in the following cases:
4.1.1. If the Buyer who has not entered into an agreement with www.tophouse.lv regarding deferred payment for goods, chose the purchased product (s) that formed the shopping basket, clicks on the “Confirm Order” option and the Seller agrees to provide the goods on the conditions chosen by the Buyer by changing the status of the order to “Running”.
4.1.2. If the Buyer who has entered into an agreement with www.tophouse.lv regarding deferred payment for goods, chose the purchased product (s), formed the goods basket, clicks on the “Confirm Order” option and the Seller agrees to provide the goods at the conditions chosen by the Buyer change the status of the order to “Running”.
4.2. Before clicking on the “Confirm Order” option, the Buyer is obliged to familiarize himself with these Rules. The fact of acquaintance with these Terms is confirmed by the Buyer with the checkmark of the option “I got acquainted with the Rules of Sale”.
4.3. Each order of the Buyer is registered and stored in the database of the online store www.tophouse.lv.
5. The rights of the buyer
5.1. The Buyer has the right to buy goods in the online store www.tophouse.lv in the manner established by these Rules and other sections of information of the Seller’s online store.
5.2. The buyer has the right to cancel the contract of sale of goods concluded with the online store www.tophouse.lv, in writing (by e-mail indicating the returned goods and order number) informing the Seller about this no later than within 7 (seven) workers days from the date of delivery or receipt of goods.
5.3. The buyer can use the stipulated clause 5.2. The rules are right only if the product was not damaged, if its appearance was not fundamentally changed and if it was not used.
5.4. In the event that the Buyer purchases a set of goods from the online store www.tophouse.lv and on the basis of that stipulated in clause 5.2. Rules of the Law wishes to withdraw from the contract of sale in respect of certain (s) goods (s), he is obliged to return the entire set of goods to the Seller, i.e. in such a case, the Buyer may use the provisions of clause 5.2. The rules are right only for all included in the set of goods. In the event that at least one of the goods in the bundle does not meet the requirements specified in clause 12.3. Rules requirements, the Seller is entitled to refuse to accept the returned set of goods.
6. Buyer Responsibilities
6.1. The buyer is obliged to pay for the goods and accept them in the manner prescribed by these Rules.
6.2. After registration, the Buyer undertakes not to transfer his data to third parties for connection to the online store. In case of loss of data for connection, the Buyer is obliged, using the means of communication specified in the “Contacts” section, to immediately inform the Seller about this.
6.3. In the event of a change in the data provided in the registration form, the Buyer is obliged to update it without delay.
6.4. When using the online store www.tophouse.lv, the Buyer undertakes to comply with these Terms, other terms and conditions specified in the online store, as well as legal acts of the Republic of Latvia.
7. Seller’s Rights
7.1. In the event that the Buyer attempts to damage the stability and stability of the online store or does not fulfill its obligations, the Seller has the right to limit or block the Buyer’s ability to use the online store without delay and without warning or in exceptional cases to cancel the Buyer’s registration.
7.2. If there are compelling reasons, the Seller may temporarily or permanently terminate the activities of the online store without informing the Buyer in advance.
7.3. The Seller has the right without prior notification to the Buyer to cancel his order, if within 7 (seven) working days the order of the Buyer did not acquire the status of “Executed” or another agreement was not reached.
8. Obligations of the Seller
8.1. The Seller undertakes to provide the Buyer the opportunity to use the services of the online store www.tophouse.lv on the conditions established by these Terms and the online store.
8.2. The Seller undertakes to respect and in accordance with the laws of the Republic of Latvia to protect the right of the Buyer to the confidentiality of his personal information specified in the registration form of the online shopping center.
8.3. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by him on the conditions specified in the Terms.
8.4. In the event that the Seller cannot, for good reasons, deliver the ordered goods to the Buyer, he undertakes to offer a product of the same or as similar in properties as possible. If the Buyer refuses to accept a product of the same or as similar in properties as possible, the Seller shall return the money paid to the Buyer within 5 (five) business days if the prepayment was made.
8.5. Using the opportunity to terminate the remote purchase agreement with the Buyer and returning the goods to the specified address, the Seller undertakes, after assessing the condition of the goods and not establishing the rules for returning the goods, to return the money paid for the goods within 14 days.
9. Cost of goods, procedure and terms of payment
9.1. The cost of goods in the online store and in the generated order is indicated in euro, including VAT.
9.2. Methods of payment for goods are established in accordance with the selected goods and the method of their delivery.
9.3. The buyer pays for the goods in one of the following ways:
9.3.1. Payment by bank transfer is an advance payment when the Buyer prints the order and transfers the money to the bank account www.tophouse.lv using an electronic bank order or at the nearest bank outlet.
10. Delivery of goods
10.1. When ordering goods, the Buyer can choose the method of delivery of goods, i.e. use the service of delivery of goods provided by the Seller or receive the goods at one of the Seller’s points.
10.2. Delivery of goods to the Buyer:
10.2.1. The Buyer who chooses the delivery of goods when ordering the service shall indicate the exact place of delivery of the goods.
10.2.2. The buyer undertakes to personally accept the goods. In the event that he himself cannot accept the goods, and the goods are delivered to the address indicated on the basis of other data provided by the Buyer, the Buyer is deprived of the right to make claims regarding the delivery of the goods to an inappropriate entity.
10.2.3. Goods are delivered by the Seller or his authorized representative.
10.2.4. Payment for the delivery (transportation) of goods is calculated depending on the point of delivery of goods, weight and volume of goods.
10.2.5. Goods can be received only by the recipient specified in the order. Upon receipt of the goods, you should have a valid document confirming the identity of the person (personal identification card, passport or driver’s license) to present to employees of the transport company.
10.3. The Seller provides the goods to the Buyer within the terms specified in the descriptions of the goods. These terms are preliminary, in addition, they are not complied with in those cases if the necessary goods are not in the Seller’s warehouse, and the Buyer is informed of the absence of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such a case, the Seller undertakes to urgently contact the Buyer and agree with him the terms of delivery of goods.
10.4. In all cases, the Seller is not responsible for violation of the delivery time of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to reasons depending on the Buyer.
10.5. At the time of receipt of the goods, the Buyer is obliged to check the status of the parcel and goods (s), as well as to sign the document of acceptance and transfer of the parcel (CMR/Connote). After the Buyer has signed the order-transfer document, it is considered that the package has been transferred in the proper form, that there are no defects in the goods, the cause of which is not a manufacturing defect, as well as inconsistencies in the picking ). If it is determined that the package of the delivered parcel is damaged (dented, wet, etc.), that the product (s) is damaged (s) and / or the product (s) is not properly completed (s), the Buyer shall make a note about this in the document of acceptance and transfer of the parcel, as well as with the participation of the Seller or his authorized representative, draw up in free form an act of damage / non-conformity of the goods (s) and / or the parcel. If the Buyer fails to perform these actions, the Seller is relieved of the responsibility to the Buyer regarding the irregularity of the goods if the reason for the occurrence of these defects is not a factory defect, as well as regarding inconsistencies in the assembly of goods, if these discrepancies could be identified by visual inspection of the goods.
10.5. Warranty is not provided for information on electronic media. Costs associated with the loss or restoration of data are not reimbursed.
11. Quality assurance and shelf life of goods
11.1. The characteristics of each product sold by www.tophouse.lv are indicated in the description of the product available with each product.
11.2. The Seller is not responsible for the fact that the products available in the online store may not match in color, shape or other parameters the actual size, shape and color due to the characteristics of the monitor used by the Buyer.
11.3. The seller provides for certain types of goods a certain period of quality guarantee, the duration of which and other conditions are indicated in the descriptions of these goods.
11.4. In the event that the Seller does not provide a guarantee of quality for certain types of goods, the guarantee provided by the relevant legal acts is valid.
11.5. The Seller does not provide warranty service and in each case sends the Buyer to the center engaged in warranty service.
11.6. In certain cases, when in accordance with legal acts for specific goods a certain expiration date is established, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use these goods before the expiry date.
12. Return and exchange of goods
12.1. The Buyer has the right to return the goods, provided written (by e-mail, indicating the returned goods and his order number) are given, informing the Seller no later than within 7 (seven) working days from the date of delivery of the goods.
12.2. When returning the Buyer is obliged to comply with the following conditions:
12.2.1. Returned goods must be in their original, undamaged packaging.
12.2.2. the goods must not be damaged by the Buyer;
12.2.3. the product has not been used, has not lost its presentation (labels are not damaged, protective films have not been removed, etc.) (this item does not apply when returning a defective product);
12.2.4. the returned goods must be completed in the same way as when the Buyer received the goods;
12.2.5. The buyer must present a document on the acquisition of the goods, the warranty card (if any has been issued) and fill in the return document.
12.3. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not comply with the procedure for returning the goods specified in this article.
12.4. In all cases, the money for the returned goods are transferred by bank order and only to the payer’s bank account.
13.1. The buyer is solely responsible for the accuracy of the personal data provided to them. If the Buyer does not provide accurate personal data, the Seller shall not be liable for any resulting consequences.
13.2. After registration, the Buyer is responsible for transferring to the third parties his personal data to connect to the site. In the event that the services provided by www.tophouse.lv are used by a third party who has connected to the online store using the connection data used by the Buyer, the Seller considers this person to be the Buyer.
13.3. The seller is exempted from any liability in cases where losses are incurred due to the fact that the Buyer did not take into account the recommendations of the Seller and its obligations and did not become familiar with these Rules, although this opportunity was provided to him.
13.4. In the event that the Seller’s online store has links to the websites of other organizations, institutions, organizations or individuals, the Seller is not responsible for the information they have or for the activities they carry out. The seller does not serve, does not control these sites and is not a representative of these enterprises and persons.
13.5. In the event of damage, the guilty Party shall compensate for the losses suffered by the other Party.
14. Seller carried out marketing activities
14.1. The seller may initiate at his discretion various actions in the online store www.tophouse.lv.
14.2. The seller has the right to unilaterally, without a separate warning, change the conditions of the shares, as well as cancel them.
14.3. Having agreed that his personal data will be processed in the electronic store of the Seller for the purpose of selling goods and services, the Buyer simultaneously agrees that informational messages of an advertising nature will be sent to the e-mail addresses indicated by him or by telephone numbers.
14.4. A buyer who does not want his email address used for direct marketing purposes can opt out of receiving news by clicking on the option “If you do not want to receive further information messages in the future, click here”. The buyer, who does not want his phone number to be used for direct marketing purposes, must inform the seller by e-mail email@example.com.
14.5. The seller assures that the personal data provided by the Buyer will be used only in the electronic store www.tophouse.lv for the purpose of selling goods and services, analyzing activities and direct marketing.
14.6. The Seller undertakes not to disclose the Buyer’s personal data to third parties, with the exception of the Seller’s partners, who provide services for the delivery of goods and other services related to the proper execution of the Buyer’s order. In all other cases, the personal data of the Buyer may be disclosed to third parties only in accordance with the procedures prescribed by legislation of the Republic of Latvia.
15. Interchange of information
15.1. The seller sends all messages to the email address specified by the Buyer.
15.2. The buyer sends all messages and questions using the means of communication specified by the Seller in the online shopping center.
16. Final provisions
16.1. These Rules are drawn up in accordance with the laws of the Republic of Latvia.
16.2. The relations of the Republic of Latvia shall apply to relations arising under this Regulation.
16.3. All disagreements arising regarding the implementation of these Rules are resolved by negotiation. In case of failure to reach an agreement, disputes shall be resolved in accordance with the procedure provided for by the legislation of the Republic of Latvia.